User Support

NPDESPro Support

NPDESPro is dedicated to providing a solution that works. How do we ensure we’re doing that? Great question.

Real People, Real Support

Support is available from 8-5pm, Monday-Friday, along with 24/7 access to our comprehensive Help Desk.

  • We pride ourselves on providing unparalleled user support. Forget call centers and automated responses, when you reach out to us, you connect with a real person based in Tacoma, WA ready to assist you.

  • Our customer success team can be reached via email or phone Monday - Friday, 8-5pm.

  • Every NPDESPro account includes in-app access to our full Help Desk, complete with 70+ tutorial videos, 100+ articles, and ticket system.

User Group Meetings

NPDESPro hosts quarterly group meetings for users to discuss permit requirements and application use. Interested in joining our next one? Request an invitation here →

  • By becoming a member of NPDESPro, you not only gain a valuable tool for your toolkit but also join a nationwide community of dedicated stormwater professionals.

  • During our quarterly user group meetings, we discuss application usage and permit requirements as well as new and upcoming feature releases.

User Feedback

Innovation starts with you. We welcome your valuable feedback and suggestions for feature enhancements. Your input guides future development, ensuring that you have a software that evolves to meet your needs.

  • No other stormwater management solution understands better than us the responsibilities that SWQ professionals have, which is why when it comes to building a new solution, we look to them to help guide us.

    Read more about NPDESPro’s user-led approach to development →

  • We are in constant communication with our users and love hearing their feedback and suggestions.

  • "Great! Good customer service! The team is never more than a click away and is always quick to respond!"

    Zachary Richardson, Former Stormwater Engineer, City of Edmonds, WA

  • “Jeff and his team are also very open to making the program better through client feedback. We are very pleased with NPDESPro and would recommend it highly!”

    Paul Heller, Former Surface Water Management Technician, City of Federal Way, WA

  • “Staff is responsive and sooo helpful”

    Lisa Werre, Engineering Technician, City of Sammamish, WA

  • “…Lastly, the staff has been great to work with. They are responsive and solution orientated.”

    Jason Quigley, Stormwater Coordinator, Skagit County, WA

  • “I really appreciate the efficiency, functionality, and also the responsive support from the team!”

    Ann Soule, Stormwater Permit Coordinator, City of Sequim, WA